OPINION: The new meal plans suck
August 30, 2022
App State has taken the first steps to change how Campus Dining and meal plans work for the 2022-23 year. As opposed to the a la carte system Campus Dining has used for years, the new system employs the usage of meal swipes and All You Care To Eat venues.
Last year’s a la carte system was paired with meal plans ranging from the “low” option priced at $1,124 to the “super” option priced at $2,043. The standard meal plan freshmen were required to purchase was priced at $1,446. The previous plans operated as a running balance students could use in every campus dining venue on campus, including the markets.
This year, all meal plans come with a variety of meal swipes and dining dollars. The bulk of the meal plan is used for meal swipes students can use at two All You Care To Eat Locations: Rivers Street Cafe in Roess Dining Hall and Park Place at the Pond in Trivette Hall. Each meal plan comes with an arguably small amount of dining dollars students can use at the rest of campus dining venues such as Sanford Commons, Cascades Cafe, all coffee shops on campus, the markets, McAlister’s, vending machines and food trucks. Making the bulk of dining venues on campus only accessible through dining dollars makes no sense.
As App State’s campus comes back to life with the start of a new semester, the disadvantages and shortcomings of the new meal plans are hard to ignore. The meal plans freshmen are required to purchase, the All Access 7 or Weekly 14, are priced at $2,680 or $2,314, approximately $1,000 more expensive than the standard meal plan for freshmen last year.
The new meal plans do not offer the same flexibility as the previous plans because they are heavily reliant on students using All You Care To Eat Locations as opposed to every other campus dining venue. Sure, the highest meal plan comes with unlimited swipes, but it only comes with $250 dining dollars. If students don’t have the time to sit and eat at an All You Care To Eat Location, they will opt to use their dining dollars at another venue. However, a sandwich from Sanford Commons costs at least $7, so dining dollars are bound to run out quickly. Students should not be paying $1,000 more for a meal plan just to run out of the currency used at the majority of campus dining venues quicker than they would have last year.
The prices at dining dollar venues will facilitate running out of dining dollars long before the end of the semester. Grabbing a coffee from Crossroads could cost anywhere between $5-$8, especially if students want to add flavors or alternative milks in their coffee. Grabbing a smoothie from Cascades could also cost anywhere between $5-$9, especially if students add a protein boost or chia seeds. Students are being forced to buy expensive meal plans offering less options and less flexibility than the last few years with Campus Dining. If a student is paying $2,680 for a meal plan, they should be able to choose if they want to spend the bulk of it on coffee or food. Making the meal swipes the main focus of every meal plan, especially to only two possible venues, is unfair and is incredibly restricting.
Last year, you could carry-out anything bought from any campus dining venue. This year, Campus Dining is making carry-out especially difficult in All You Care To Eat Locations. Rivers Street Cafe has alarms on the doors in the dining area to stop students from leaving the venue once they have swiped in.
My friends and I have experienced a new policy in All You Care To Eat Locations that is not clear nor in writing on Campus Dining’s website. For example, we were able to request a to-go box upon entering the venue, however, we had to use two swipes and our App Cards were subsequently locked for six hours. Having an unwritten policy enforced during our visit was unfair and left us in shock.
Students who are grabbing food to-go in order to make it to their next class/time-commitment are being punished and wasting two meal swipes when they are only grabbing one meal. If students feel like they are being punished for their time commitments and class times, they could adopt unhealthy eating habits or be encouraged to skip meals if they can’t have them as carry-out without using two swipes. Those students are going to favor dining dollar venues due to their flexibility with requesting carry-out, but they will run out of dining dollars quicker and be back in the same boat with the All You Care To Eat Locations’ restrictions.
Due to the meal plans relying heavily on All You Care To Eat Locations, both locations have been packed throughout the first week of classes. Students are having to set aside at least an hour of time to effectively eat at an All You Care To Eat Location.
I have experienced long lines waiting to swipe into each location as well as long lines to grab my food. Much to my disappointment, once I waited in those long lines, I saw that a lot of the dining options in each station were out of certain sides, entrees, plates, cups, utensils, sauces, etc. Not to mention, the lack of cleanliness at self-serve stations and dining areas.
However, none of these issues are at the fault of Campus Dining employees. They are hard at work trying to provide students with a good dining experience by refilling food and cleaning as much as they can. The high volume of students seems to be too much to handle and sustain throughout the day, thus creating unclean and ineffective dining experiences despite their best efforts. If Campus Dining was expecting the majority of students to utilize All You Care To Eat Locations, they should have planned for how they will effectively operate and provide a timely and successful dining experience for each student.
In theory, swipe-system meal plans can be effective. However, App State Campus Dining was not ready to make that shift this year. Campus Dining should more evenly distribute the cost of meal plans between swipes and dining dollars, especially since dining dollars can be used at more venues on campus. Doing so will also decrease the volume of students using an All You Care To Eat facility over a dining dollar facility, which could make providing a timely and successful dining experience more attainable across all venues. Transitioning to new dining systems is tough for any campus, but this kind of sudden transition could have been made easier with gradual shifts to All You Care To Eat facilities with more inclusive meal plans.
Editor’s note: A previous version of this story included a photo of an individual that has since been removed.
Asa Hart • Jul 17, 2023 at 1:25 pm
I am thankful for this entry as a mountaineer myself. I am so sick and tired of the way this school treats its students in regards to dining. The whole dining experience is full of challenges which were easily avoidable. The school knows what it’s doing and i’m sure they will continued to find new and creative ways to make things harder for students and dining staff. There is no excuse for this kind of disorganization for a university this established and well funded. Whoever says that “It’s not in the budget”, is bullshitting. Lastly, as a junior who still stays on campus I have to enroll in an over-priced plan every year. This results in me having to choose the “cheapest” option which is over a grand. The dining experience isn’t worth a quarter of what it cost. You don’t have to be an accounting major to tell that shit doesn’t add up!
Nicole • Sep 10, 2022 at 8:24 am
This is all very disturbing. As a parent reading all these comments I feel bad for everyone involved except the higher-ups. They need to fix this. They need to hire a professional with all those leftover football funds that they have taken away from employees paychecks and fix this failure. Such a shame. Such a waste. Oh and for the unlimited plan, it truly is not unlimited. We were sold that this is good for grazers and kids could grab a snack whenever. But there is a time limit…. you can’t re-enter for 4- 6 hours ?? For 1k more than last years plans App should UP their game. Not spiral downhill.
Fix this App State! Fix this Sherri.
JGC • Sep 14, 2022 at 7:26 am
It needs to go back to the way it was.
Cameron • Sep 7, 2022 at 7:17 am
This is just a short sighted poorly done plan by Appstate to squeeze more money out of students. It was so convenient having a lot of money last year you could budget to spend everywhere! Now we have barely any dining dollars and the cafeterias still have bad to meh food and are overcrowded and dirty!
Lori • Sep 6, 2022 at 7:48 pm
Staff are kind and polite when they are not completely overwhelmed but the food is appalling and no one knows what they are doing with the meal plan swipes. Parents were totally deceived as to quantity and quality of food on the orientation days. Freshman HAVE to j e a meal plan so it just feels like daylight robbery !
JGC • Sep 14, 2022 at 7:28 am
dining@appstate.edu
Rebecca • Sep 6, 2022 at 6:00 pm
As a mom of 2 students, I have heard lots of complaints. My daughter needs her lunch to go but then that means no dinner. My son is almost out of dining dollars already as he is far from either all you can eat. I never even had to money to his account last year. And I paid more this year for his dining plan. Something has to change. It isn’t fair to the employees, students or parents that are paying.
REO • Sep 6, 2022 at 4:38 pm
No surprise.
9% inflation (overall and many food items up 25% or more) vs a year ago affects a lot of things, including all food services around the country.
Carter • Sep 1, 2022 at 7:49 pm
As a student, I couldn’t agree more with every single thing said.
Mike Palmer • Sep 1, 2022 at 4:31 pm
I am a employee and we have been saying all summer we are not ready for this. Enough staff was not hired and I am behind before I even start from the mess left the night before. We simply can’t keep up. I’m sorry, employees are not happy either but we try hard.
MuChao • Sep 2, 2022 at 11:20 am
This is not on y’all. Staff at App are consistently ignored, poorly paid, and poorly treated. This is 100% on the administration and on Sheri, the worst thing to happen to Appalachian in the nearly 20 years I’ve been here.
Cameron • Sep 7, 2022 at 7:19 am
I don’t blame yall at all, this sucks for everyone
Hannah • Sep 1, 2022 at 2:39 pm
It’s like I’m either not getting enough food or getting way too much food every time I sit down to eat. I think a temporary solution, until the meal plan can be changed again, is that any unused swipes for the week can be converted to dining dollars. That way, if I use 10 out of 14 swipes my extra 4 swipes aren’t money wasted. I can use them as dining dollars. Any other ideas for solutions?
Rebekah Taylor • Sep 2, 2022 at 5:18 pm
Great idea!!
Anonymous • Sep 1, 2022 at 9:09 am
Hard agree as someone who used the bulk of my meal plan last year at what are now dining dollar locations. This is just another blatant money grab that only hurts students.
MuChao • Sep 1, 2022 at 6:03 am
Let’s not forget that any money that you do have leftover does not go to support dining services and the vastly underpaid and poorly treated employees there. It goes to football. Yup. The same program (athletics) that is entirely incapable of financially supporting itself from ticket sales and merch to begin with, and requires ~$25 million in direct subsidies EVERY YEAR (mostly from students who are forced to pay over $1000/year in student fees!) in order to even break even financially, also takes leftover meal money. Money that should first go back into students wallets, and secondly to actually support dining services, some of the lowest paid employees on campus. But no, it goes to athletics, the most heavily socialized failure of a program on campus, the program that does *nothing* to support the stated mission of the university: education.
Students are being swindled left and right so that Sheri can take advantage of more photo-ops and look good to her BOT & BOG masters. It’s criminal.
Nicole • Sep 10, 2022 at 8:09 am
Wow. This is insane.
Nathan • Aug 31, 2022 at 9:13 pm
I absolutely agree. The addition of New River has severely overwhelmed Trivette, especially since EVERY KITCHEN in the building is broken right now. This dining plan will create disordered eating. I know I’m having a hard time convincing myself to use my swipes with the awful cleanliness and the very limited food options. The quality has also dropped because the staff are just SO overwhelmed.
Jules • Aug 31, 2022 at 8:59 pm
You couldn’t have said it better. As an on-campus student who only ate from cascades, crossroads, lower, and the market last year due to ARFID, I’m eating maybe one meal a day now. I don’t have time to eat at the dining hall because of the wait times and I can’t get a box because it’ll cost me two swipes and I have seven per week. When I tried to contact dining about changing my plan to be a declining balance to better suit by lifestyle, they told me that because I’m on-campus, I can’t do that. So congratulations, app state. In your attempt to “fix” food insecurity on campus, you made it even worse for people who can’t afford a 2,000 meal plan.
JGC • Sep 14, 2022 at 7:30 am
Complain to dining@appstate.edu
matthew rhodes • Aug 31, 2022 at 1:40 pm
Amen! The new meal plan should include higher quality food, let alone more options in the All You Care to Eat locations, especially if the prices have SKYROCKETED. It’s unfair to students who experienced the wonderful meal plan last year, as well as unfair to all students for the poor quality and options of food. Do better App State, there’s nothing stopping you.
Julia • Aug 31, 2022 at 12:55 pm
I agree. As a commuter to classes it makes it extremely difficult to get a meal. The dining hall used to be a place to meet with friends as well but not everyone has a meal plan or 11$ to enter. Especially if I want to get something small like fruit it’s not worth 11$ to enter. This system is very flawed and it should be reverted or modified. It is also very infair.
Imajin • Aug 31, 2022 at 11:45 am
I completely agree this new meal plan is not flexible for students (like me) who like to grab food in between classes!
Morgan • Aug 31, 2022 at 11:09 am
Beyond simply being inconvenient, the new meal plan has resulted in a large safety and ethical issue surrounding covid. Having to use 2 swipes for a to-go box discourages student who have been exposed to covid to eat outside. Also, students must either be able to afford a meal out of pocket or go without a meal if they take a meal to-go. It would be understandable if it cost an extra dollar or so for a to-go box to make up for its extra cost to the school, but making it worth a 10-14 dollar meal that is untransferable is unacceptable. This new policy is a health concern and classist.
Danny • Aug 31, 2022 at 10:30 am
You did a great job covering the issues that this new system is giving everywhere. I am very happy that you got to cover this and I really hope something changes soon from seeing this. It’s absurd what they’ve downgraded from last year, especially if you are a freshman and being forced to get one of two meal plans for double the price! Not only that but the fact the swipes don’t roll over to next week? You have to force yourself to go to an all you can eat location so you can use all your swipes before they reset, or else you’re just wasting money.
emma • Aug 31, 2022 at 9:01 am
So Happy this article exists! As an out of state student already paying 40k a year to go here the dining situation is very saddening. I can eat one meal in the dining hall but i have to swipe 2x to take the crappy food to my dorm to do hw and have dinner? Crazy. Campus Dining has a comment section you can express any concerns you have, and I highly recommend doing that!
Bob • Aug 31, 2022 at 8:44 am
For faculty and staff to eat grab food to go and take back to their offices at these all you can eat locations it costs approximately $20. This was a massive shock on our first visit of the semester and has essentially made these locations inaccessible to faculty and staff who can’t take the time to sit at the dining hall to eat. I suspect it is the same for many students with packed schedules. Seems to be a great deal of room for improved policies and communication.
Ilayai • Aug 31, 2022 at 8:41 am
One of the things that had made me choose App as my college last year was the meal plan. It was unique and made sense. I appreciated the real life aspect of making sure I used my money wisely, and felt that this helped prepare for after graduation. I was in shock when I heard about the new swipe system. I feel like I’m wasting a lot of money because I’m not the type to go back for all you can eat. I don’t even eat at buffet style restaurants. I get my one plate, eat, and leave. I also may not use all of my swipes in a week and they don’t carry over.
Doug • Aug 30, 2022 at 9:20 pm
As an off campus student. I am too busy to sit and eat in central. But I seriously cannot survive using 2 swipes for a to go box. Not to mention there’s half the food options there were last year and about double the students. I have to wait 35 minutes for half cooked frozen tenders that were touched and manhandled by 80 other students. For a school this big I should not have to wait this long and spend this much for food that makes me actually gag. The school is letting in more freshman and getting more money, yet cut the cafeteria budget over summer. Absurdly unprofessional, I wouldn’t be surprised at a freshman revolt after having to eat the same tenders and pizza for 2 semesters.
Ken • Apr 15, 2023 at 12:51 pm
Off campus students are not required to have a meal plan.
Emersen • Aug 30, 2022 at 9:09 pm
Exactly! The new meal plan is really poorly thought out. It’s putting so many students under a lot of stress. I have multiple food allergies, and this new plan has made it so difficult for me to find enough to eat, let alone get a balanced meal. If the goal was to create an unhealthy environment for students, well done App State.
Courtney Quinton • Aug 30, 2022 at 9:08 pm
Completely agree! So well written, this is the way SO many students feel!